Jordan Valley Resort — Vineland, Ontario

I had to cancel a reservation after the refund deadline, so I understand that not receiving a refund was consistent with the park's policy. However, I sent my cancellation request and didn't receive a response for over a day. I ended up calling to confirm they had received it, and only then was I told that no refund would be provided. While I accept that missing the refund window was my responsibility, I was disappointed that no goodwill gesture was offered, such as a credit toward a future stay. Many businesses will work with customers in situations like this. The park was within its rights,

Disappointing downgrade from last year – Terrible maintenance and attitude We visited this place last year and had a wonderful experience, which is why we eagerly decided to return this year. Unfortunately, our experience this time was an absolute disappointment. It felt as though nothing was prepared for guests. To make matters worse, there was no hot water in the bathrooms, and the men's restroom suffered a major sewage backup. What infuriated us the most was the management's attitude. When we asked if they were aware of these issues, they admitted they knew but bluntly stated they had no

This campground is "big rig scarey" not "big rig friendly". Narrow hairpin turns coming in from town, single lane bridge to cross, and then sharp turn into campground. The site we were assigned to had low hanging branches made it impossible to get our fifth wheel into that site. We appreciate campground staff allowing us to move to a different site. Hookups were convenient and good water pressure.